How Can We Help You?

• Send us a secure message.

• Call the number on the back of your card, Monday through Friday from 9 am to 8 pm ET.
• Not a customer yet? Send us an email and we’ll be happy to help.

I’m having trouble signing in. What can I do?

Call the number on the back of your card, Monday through Friday from 9 am to 8 pm ET, or send us an email from the address associated with your account.

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What information do I need to apply for a Mission Lane Visa?

You'll need the following information to complete your online application:

• Street address
• Social Security number
• Income information
• An active phone number where you can receive calls or texts (no toll-free numbers, please)
• An active email address that’s not used by any other Mission Lane customers
• Your offer code (if you received a direct mail invitation)

In some cases, documents may be requested to verify your income. Acceptable documents include W2s, 1099s, pay stubs, and benefits documents, all of which you can upload on our website.

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Why does my application say that I have an invalid address?

We complete address validation through USPS and a 3rd party company to ensure mail can be received at the physical address provided. You may need to verify with USPS that the address entered is correctly formatted. Once the formatting of your address is confirmed with USPS, please refresh your application and re-enter the requested information. For the best experience with our application, we recommend using Google Chrome on a desktop or laptop computer.

The Mission Lane Visa^® Credit Card application is available to everyone in all U.S. states except for Maine, Maryland, Massachusetts, Nevada, North Dakota, and West Virginia residents.

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Explore our Help Center to see all the Mission Lane Visa Credit Card FAQs.

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• Call the number on the back of your card, anytime.
• Send us an email.

If I sign-up for a Mission Money account, will I get approved for a Mission Lane credit card?

No, signing up for Mission Money doesn’t result in approval for a Mission Lane Visa® Credit Card.

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How do I sign up for a Mission Money account?

To get started with Mission Money, download the Money app from the Apple App Store and the Google Play Store.

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Once you’ve downloaded the app, open it up and follow the instructions to get started.

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If you run into any issues with your application, please email us for assistance.

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Explore the Mission Money FAQ for additional information.

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• Explore our Careers Page to learn more and apply for open positions.