Still have questions? Send us an email and we'll be happy to help.
Mission Money is a new debit card and free app brought to you by Mission Lane. Just sign up and fund your account to get started.
No, signing up for Mission Money doesn’t result in approval for a Mission Lane Visa® Credit Card.
Head over to www.missionlane.com to learn more about Mission Lane.
You can download the Mission Money app for free from the Apple App Store and the Google Play Store.
To get started with Mission Money, download the Money app from the Apple App Store and the Google Play Store.
Once you’ve downloaded the app, open it up and follow the instructions to get started.
If you run into any issues with your application, please email [email protected].
Check out the full list of fees in our Cardholder Agreement.
No, since Mission Money is a debit card, we do not pull any hard inquiries on your credit score or report your card activity to the credit bureaus. You can use your Mission Money Visa® Debit Card to help your credit score by using this card to pay your credit cards bills on time.
Please email [email protected] and we’ll be happy to help.
First, make a copy of any one of the following documents that shows your new or updated name.
Write your request, including the following with your message:
Mail the document copy and request to:
Mission Money
PO Box 105313
Atlanta, GA 30348-5313
If your Mission Money Visa® Debit Card isn’t activated yet, first, scan or take a picture of any one of the following documents that shows your new address.
Write your request, including the following with your message:
Mail the document copy and request to:
Mission Money
PO Box 105313
Atlanta, GA 30348-5313
If your Mission Money Visa® Debit Card is already activated, you can update your current and shipping addresses directly in the app:
Your digital Mission Money Visa® Debit Card can be used anywhere online where you would use a physical debit card. Just use the card number, expiration date, CVV and address or zip code as requested by the merchant when you’re making a payment.
Your Mission Money Visa® Debit Card should arrive via USPS within 3–8 days of processing and approving your application. You can check the status of your new card by selecting Visa® in your navigation menu.
There are two ways to activate your new Mission Money Visa® Debit Card:
In the Mission Money App
By Phone
Your Mission Money Visa® Debit Card should arrive via USPS within 3–8 days of processing and approving your application. You can check the status of your new card by selecting Visa® in your app’s navigation menu.
If you want to confirm what address the card is being shipped to, select More in your navigation menu, then Profile. If you need help updating this address, please email [email protected].
If the address is correct and it’s been more than 8 days since your application was approved, you can order a new card:
You can transfer money to your Mission Money account a few different ways:
In the Mission Money app
To set up a transfer within the Mission Money app:
Through your external bank account’s website
First, get your Mission Money Visa® Debit Card account and routing numbers:
Then, head over to your external bank account’s website. Use your Mission Money account and routing numbers when setting up the transfer to an external account.
Through PayPal, Venmo or Apple Cash
Yes, follow the instructions on their site or app to get your transfer started. You may also have the option to send an instant transfer through PayPal or Venmo, but they may charge you a fee for this.
Transferring money from an external bank to your Mission Money account usually takes about 3–4 business days. For example, if you start the transfer on Wednesday, the money should be available by Tuesday the following week.
Yes, you can set up an automatic reload into your Mission Money account based on two different criteria:
To set up an automatic reload into your Mission Money account:
If your bank isn’t listed, you can use your Mission Money account and routing numbers to initiate transfers directly from your external bank account:
First, get your Mission Money account and routing numbers:
Then, head over to your external bank account’s website. Use your Mission Money account and routing numbers when setting up the transfer to an external account.
Yes, you can transfer money from your PayPal, Venmo or Apple Cash account by entering your Mission Money card number or account and routing numbers. Follow the instructions on their site or app to get your transfer started.
You may also have the option to send an instant transfer through PayPal or Venmo, but they may charge you a fee for this.
No, for now we can’t accept cash deposits into your Mission Money account.
To get your Mission Money Visa® Debit Card account and routing numbers:
There are two ways to set up your direct deposit:
Automatically Update Payroll
You’ll start receiving your direct deposit in your Mission Money account within 1–2 pay cycles.
Email Yourself a Direct Deposit Form
Yes, you can transfer money out of your Mission Money account. You’ll need to set it up through your external bank account.
First, get your Mission Money account and routing numbers:
Then, head over to your external bank account’s website. Use your Mission Money account and routing numbers when setting up the transfer to an external account.
Depending on what payments your service provider accepts, you have two options for using your Mission Money account:
Pay with your Mission Money Visa® Debit Card
Use your debit card number directly with the service provider. They may also ask for the card expiration date, CVV, and your zip code.
Pay with your account and routing numbers
If a service provider requests your account and routing numbers, you can find those in your Mission Money app:
No, for now your Mission Money Visa® Debit Card isn’t available on digital wallets.
Yes, you can’t spend or take out more money than you have in the account (there’s no overdraft on your account).
Here’s a more detailed list of the transaction limits from our Cardholder Agreement:
Yes, you have surcharge-free access to over 55,000 in-network ATMs in our network across the U.S.
Select ATM in the app to find your closest in-network location.
There is a $2.50 out-of-network ATM fee. Additionally, if you use an out-of-network ATM, it may charge you an additional fee.
ATM and cash back transaction limits reset on the first of every month:
Yes, your Mission Money Visa® Debit Card should work in most countries outside of the U.S. Email us at [email protected] if you’d like to check on the status of an international location before your departure.
If you think there’s a mistake with a charge on your account, please email [email protected] with the following information:
As soon as you spot an unrecognized transaction, contact us right away:
For now, if you need a bank statement for your Mission Money account email [email protected]. Please include the month(s) for which you need a statement.
First, check to make sure you’re entering the correct billing address or zip code associated with your Mission Money Visa® Debit Card and try again.
To check your account address information:
If you’re still having trouble making a purchase, call (855) 791-2488 or email [email protected] for help.
Your information is securely encrypted in 256 bits, both in transit and in storage.
When you enter your bank’s username and password, they are stored securely in a separate database operated by our partner, Plaid Technologies, where they use multi-layered hardware and software encryption. Plaid works with thousands of trusted companies and products, and they only store the data needed to keep your finances up-to-date automatically, saving you the hassle of signing in every time or manually adding information.
When you activate your Mission Money account, we require that you verify your phone number. We also strongly recommend you enable the following security features in your Mission Money app to keep your account secure:
We also recommend you follow these tips when creating your PIN and using your card:
Locking your Mission Money Visa® Debit Card temporarily restricts your card, which may be helpful if you ever misplace it but aren’t ready to report it as lost or stolen.
To lock or unlock your Mission Money Visa® Debit Card:
To report your Mission Money Visa® Debit Card as lost or stolen:
Mission Money is a new debit card and free app brought to you by Mission Lane. Just sign up and fund your account to get started.
No, signing up for Mission Money doesn’t result in approval for a Mission Lane Visa® Credit Card.
Head over to www.missionlane.com to learn more about Mission Lane.
You can download the Mission Money app for free from the Apple App Store and the Google Play Store.
To get started with Mission Money, download the Money app from the Apple App Store and the Google Play Store.
Once you’ve downloaded the app, open it up and follow the instructions to get started.
If you run into any issues with your application, please email [email protected].
Check out the full list of fees in our Cardholder Agreement.
No, since Mission Money is a debit card, we do not pull any hard inquiries on your credit score or report your card activity to the credit bureaus. You can use your Mission Money Visa® Debit Card to help your credit score by using this card to pay your credit cards bills on time.
Please email [email protected] and we’ll be happy to help.
First, make a copy of any one of the following documents that shows your new or updated name.
Write your request, including the following with your message:
Mail the document copy and request to:
Mission Money
PO Box 105313
Atlanta, GA 30348-5313
If your Mission Money Visa® Debit Card isn’t activated yet, first, scan or take a picture of any one of the following documents that shows your new address.
Write your request, including the following with your message:
Mail the document copy and request to:
Mission Money
PO Box 105313
Atlanta, GA 30348-5313
If your Mission Money Visa® Debit Card is already activated, you can update your current and shipping addresses directly in the app:
Your digital Mission Money Visa® Debit Card can be used anywhere online where you would use a physical debit card. Just use the card number, expiration date, CVV and address or zip code as requested by the merchant when you’re making a payment.
Your Mission Money Visa® Debit Card should arrive via USPS within 3–8 days of processing and approving your application. You can check the status of your new card by selecting Visa® in your navigation menu.
There are two ways to activate your new Mission Money Visa® Debit Card:
In the Mission Money App
By Phone
Your Mission Money Visa® Debit Card should arrive via USPS within 3–8 days of processing and approving your application. You can check the status of your new card by selecting Visa® in your app’s navigation menu.
If you want to confirm what address the card is being shipped to, select More in your navigation menu, then Profile. If you need help updating this address, please email [email protected].
If the address is correct and it’s been more than 8 days since your application was approved, you can order a new card:
You can transfer money to your Mission Money account a few different ways:
In the Mission Money app
To set up a transfer within the Mission Money app:
Through your external bank account’s website
First, get your Mission Money Visa® Debit Card account and routing numbers:
Then, head over to your external bank account’s website. Use your Mission Money account and routing numbers when setting up the transfer to an external account.
Through PayPal, Venmo or Apple Cash
Yes, follow the instructions on their site or app to get your transfer started. You may also have the option to send an instant transfer through PayPal or Venmo, but they may charge you a fee for this.
Transferring money from an external bank to your Mission Money account usually takes about 3–4 business days. For example, if you start the transfer on Wednesday, the money should be available by Tuesday the following week.
Yes, you can set up an automatic reload into your Mission Money account based on two different criteria:
To set up an automatic reload into your Mission Money account:
If your bank isn’t listed, you can use your Mission Money account and routing numbers to initiate transfers directly from your external bank account:
First, get your Mission Money account and routing numbers:
Then, head over to your external bank account’s website. Use your Mission Money account and routing numbers when setting up the transfer to an external account.
Yes, you can transfer money from your PayPal, Venmo or Apple Cash account by entering your Mission Money card number or account and routing numbers. Follow the instructions on their site or app to get your transfer started.
You may also have the option to send an instant transfer through PayPal or Venmo, but they may charge you a fee for this.
No, for now we can’t accept cash deposits into your Mission Money account.
To get your Mission Money Visa® Debit Card account and routing numbers:
There are two ways to set up your direct deposit:
Automatically Update Payroll
You’ll start receiving your direct deposit in your Mission Money account within 1–2 pay cycles.
Email Yourself a Direct Deposit Form
Yes, you can transfer money out of your Mission Money account. You’ll need to set it up through your external bank account.
First, get your Mission Money account and routing numbers:
Then, head over to your external bank account’s website. Use your Mission Money account and routing numbers when setting up the transfer to an external account.
Depending on what payments your service provider accepts, you have two options for using your Mission Money account:
Pay with your Mission Money Visa® Debit Card
Use your debit card number directly with the service provider. They may also ask for the card expiration date, CVV, and your zip code.
Pay with your account and routing numbers
If a service provider requests your account and routing numbers, you can find those in your Mission Money app:
No, for now your Mission Money Visa® Debit Card isn’t available on digital wallets.
Yes, you can’t spend or take out more money than you have in the account (there’s no overdraft on your account).
Here’s a more detailed list of the transaction limits from our Cardholder Agreement:
Yes, you have surcharge-free access to over 55,000 in-network ATMs in our network across the U.S.
Select ATM in the app to find your closest in-network location.
There is a $2.50 out-of-network ATM fee. Additionally, if you use an out-of-network ATM, it may charge you an additional fee.
ATM and cash back transaction limits reset on the first of every month:
Yes, your Mission Money Visa® Debit Card should work in most countries outside of the U.S. Email us at [email protected] if you’d like to check on the status of an international location before your departure.
If you think there’s a mistake with a charge on your account, please email [email protected] with the following information:
As soon as you spot an unrecognized transaction, contact us right away:
For now, if you need a bank statement for your Mission Money account email [email protected]. Please include the month(s) for which you need a statement.
First, check to make sure you’re entering the correct billing address or zip code associated with your Mission Money Visa® Debit Card and try again.
To check your account address information:
If you’re still having trouble making a purchase, call (855) 791-2488 or email [email protected] for help.
Your information is securely encrypted in 256 bits, both in transit and in storage.
When you enter your bank’s username and password, they are stored securely in a separate database operated by our partner, Plaid Technologies, where they use multi-layered hardware and software encryption. Plaid works with thousands of trusted companies and products, and they only store the data needed to keep your finances up-to-date automatically, saving you the hassle of signing in every time or manually adding information.
When you activate your Mission Money account, we require that you verify your phone number. We also strongly recommend you enable the following security features in your Mission Money app to keep your account secure:
We also recommend you follow these tips when creating your PIN and using your card:
Locking your Mission Money Visa® Debit Card temporarily restricts your card, which may be helpful if you ever misplace it but aren’t ready to report it as lost or stolen.
To lock or unlock your Mission Money Visa® Debit Card:
To report your Mission Money Visa® Debit Card as lost or stolen:
©2023 Mission Lane LLC. All rights reserved. NMLS #1857501.
The Mission Money Visa® Debit Card is issued by Sutton Bank, Member FDIC, pursuant to a license from Visa U.S.A. Inc.
Visa®️ is a registered trademark of Visa U.S.A. Inc. All other trademarks and service marks belong to their respective owners.
Google Play and the Google Play logo are trademarks of Google LLC. Apple, the Apple logo, iPhone, and iPad are trademarks of Apple Inc., registered in the U.S. and other countries and regions. App Store is a service mark of Apple Inc.
Mission Lane LLC does business in Arizona under the trade name Mission Lane Card Services LLC.
