Scheduled Upgrade September 2021

Some services will be unavailable from 9/16 to 9/20

September 7, 2021

What’s going on? Why are services limited?

Mission Lane will be unavailable during a scheduled system upgrade from 4:30 p.m. ET on Thursday, September 16 through 9 a.m. ET on Monday, September 20. During this time, our services will be limited to: reporting a card as lost or stolen, disputing a transaction, or making a payment.

All other services will be unavailable until the upgrade is complete on Monday, September 20.

What should I do during this scheduled upgrade?

For most account-related needs, you don’t have to do anything different, but here are a few things to keep in mind: 

  • Your card will still work, and you’ll still be able to sign into your account online or via the mobile app. However, you won’t be able to make any changes to your account during the upgrade (like address and contact details).
  • From Friday, 9/16 until Monday, 9/20, all payments, purchases, and other account information will show as pending. If you have scheduled payments, your payments will still process and be credited to your account on the scheduled date, even though you won't see them post until Monday.
  • From 4:30 p.m. ET on Thursday, September 16 through 9 a.m. ET on Monday, September 20, our services will be limited to: reporting a card as lost or stolen, disputing a transaction, or making a payment. For support with reporting a card as lost or stolen, disputing a transaction, or making a payment, call us at 1-855-790-8860. For all other questions and services, please send us a secure message and we will get back to you as soon as we can after our services reopen on Monday, September 20.
  • After this upgrade, you’ll need to send check payments to a new address. The new address and payment instructions will appear on the first statement you receive after 9/20.
  • After the upgrade, please update your Mission Lane app to ensure your account information is up to date. If you don’t have the app yet, you can download it anytime from the Apple App Store or Google Play Store.

Why are you upgrading your systems?

As Mission Lane continues to grow, we have to keep our technologies up to date so that we can best serve you. 

We understand that this upgrade may cause some inconvenience, and we have a plan in place to minimize disruption. This brief pause in servicing will help us provide better products and services for years to come. 

We appreciate your patience.

How can I get help while you’re closed?

From 4:30 p.m. ET on Thursday, September 16 through 9 a.m. ET on Monday, September 20, live agent support will be unavailable. Our services will only be available for reporting a card as lost or stolen, disputing a transaction, or making a payment.

  • For support with lost/stolen cards, or to report fraud on your account, call us at 1-855-790-8860.
  • For all other questions, you can send us a secure message and we will get back to you as soon as we can after our services reopen on Monday, September 20.

We appreciate your understanding while we complete this upgrade, and assure you that we’ll work to resolve any issues that may come up during this planned closure.

What will and won’t be available during the scheduled upgrade?

During the upgrade, you will still be able to:

  • Make purchases with your card
  • Sign into your account online or via the mobile app (note: your account may not reflect activity that happens during the upgrade)
  • Make payments over the phone, online, or in the app (note: your payment will process and be credited to your account on the scheduled date, even though you won't see them post until Monday)
  • Report fraud on your account
  • Report a card as lost or stolen

During the upgrade, the following services will not be available

  • Live customer support over the phone, via email, or via secure messaging. You can, however, still send us a secure message and we will get back to you as soon as we can after our services reopen on Monday, September 20.
  • Changing account information (including address and contact details)

How will my payments, transactions, or other account activity be affected by the scheduled upgrade?

From Friday, 9/17 until Monday, 9/20, all payments, purchases, or other account activities will show as pending. 

If you have payments scheduled, there’s nothing you need to do. Your payments will still process and be credited to your account on the scheduled date, even though you won't see them post until Monday.

Will the address change for mailed payments?

Yes. After this upgrade, you’ll need to send check payments to a new address. The new address and payment instructions will appear on the first statement you receive after 9/20.

To ensure your payments are processed as quickly as possible, we encourage you to pay online or using our automated phone system. Sign in to schedule your payments at www.missionlane.com/#signin or call us at 1-855-790-8860 to pay over the phone anytime.

Will there be any changes to the Mission Lane app?

While there won’t be any visible changes to the Mission Lane app, you’ll need to update the app after the upgrade to ensure everything is connected to our updated system. To download the most recent version of the app, just follow the instructions on your mobile device.

If you don’t have the app yet, you can download it anytime from the Apple App Store or Google Play Store.

Can I apply for a Mission Lane card during the upgrade? 

Yes, you can still apply for a Mission Lane credit card during the upgrade, and we will still give you an instant decision on your application. 

If your application is approved, you’ll be able to create your Mission Lane login and password, but your account information won’t be available until after the upgrade is complete. 

While there may be a slight delay in getting your new card shipped out to you, it won’t take more than 2 weeks to arrive.

Will I see any changes if I have a Cash Back card?

Yes. The Cash Back Summary on your statement will appear in list format to help you better understand your balances. It will feature new line items like Previous Cash Back Balance, Cash Back Earned, and Current Cash Back Balance

After the upgrade, your Cash Back will also be calculated and credited on the 1st of every month.