Some services will be unavailable from 9/16 to 9/20
Mission Lane will be unavailable during a scheduled system upgrade from 4:30 p.m. ET on Thursday, September 16 through 9 a.m. ET on Monday, September 20. During this time, our services will be limited to: reporting a card as lost or stolen, disputing a transaction, or making a payment.
All other services will be unavailable until the upgrade is complete on Monday, September 20.
For most account-related needs, you don’t have to do anything different, but here are a few things to keep in mind:
As Mission Lane continues to grow, we have to keep our technologies up to date so that we can best serve you.
We understand that this upgrade may cause some inconvenience, and we have a plan in place to minimize disruption. This brief pause in servicing will help us provide better products and services for years to come.
We appreciate your patience.
From 4:30 p.m. ET on Thursday, September 16 through 9 a.m. ET on Monday, September 20, live agent support will be unavailable. Our services will only be available for reporting a card as lost or stolen, disputing a transaction, or making a payment.
We appreciate your understanding while we complete this upgrade, and assure you that we’ll work to resolve any issues that may come up during this planned closure.
During the upgrade, you will still be able to:
During the upgrade, the following services will not be available:
From Friday, 9/17 until Monday, 9/20, all payments, purchases, or other account activities will show as pending.
If you have payments scheduled, there’s nothing you need to do. Your payments will still process and be credited to your account on the scheduled date, even though you won't see them post until Monday.
Yes. After this upgrade, you’ll need to send check payments to a new address. The new address and payment instructions will appear on the first statement you receive after 9/20.
To ensure your payments are processed as quickly as possible, we encourage you to pay online or using our automated phone system. Sign in to schedule your payments at www.missionlane.com/#signin or call us at 1-855-790-8860 to pay over the phone anytime.
While there won’t be any visible changes to the Mission Lane app, you’ll need to update the app after the upgrade to ensure everything is connected to our updated system. To download the most recent version of the app, just follow the instructions on your mobile device.
Yes, you can still apply for a Mission Lane credit card during the upgrade, and we will still give you an instant decision on your application.
If your application is approved, you’ll be able to create your Mission Lane login and password, but your account information won’t be available until after the upgrade is complete.
While there may be a slight delay in getting your new card shipped out to you, it won’t take more than 2 weeks to arrive.
Yes. The Cash Back Summary on your statement will appear in list format to help you better understand your balances. It will feature new line items like Previous Cash Back Balance, Cash Back Earned, and Current Cash Back Balance
After the upgrade, your Cash Back will also be calculated and credited on the 1st of every month.