Protect Yourself from Scammers

Recently, individuals impersonating Mission Lane agents have reached out to our Mission Lane members requesting their personal information, gift card purchases, and other acts of fraud.

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This is not us. We want to help prepare you to identify scammers and know what to do if you think you’re being targeted.

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How Mission Lane May (and Won’t) Contact You

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Mission Lane May:

• Email you about your account (like payment due emails) or Mission Lane services
• Call you about your account if you requested support, or if your account is in collections
• Respond to your social media comments and messages if you contact us
• Send you text updates about your account (if you’ve opted in)

Mission Lane Won’t:

• Email you demanding wire transfers, gift card purchases, or requests from our CEO
• Call you out of the blue and tell you we need you to speak with Microsoft or other third-party companies
• Reach out to you first on social media asking for personal information or money
• Text you asking for personal information

What Mission Lane May (and Won’t) Ask from You

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If Mission Lane calls you, we encourage you to be alert and check for any red flags:

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• To verify your identity, we may ask for the last 4 digits of your Social Security number, your full name, your date of birth, or your card’s 3-digit CVV code.
• We’ll never call you asking for your full Social Security number or your full card number, and we’ll never ask you to purchase gift cards. If someone asks you for any of this information, hang up right away.

If you call Mission Lane directly, you can trust that our connection is secure:

• To verify your identity, we may ask for the last 4 digits of your Social Security number, your full name, your date of birth, or your card’s 3-digit CVV code.

• In some instances, an agent may also ask for your full Social Security number to locate an account.

• We’ll never ask you to purchase gift cards.

Steps You Can Take if You’re Being Targeted

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If a scammer reaches out to you (or if you suspect someone’s trying to defraud you), here are some steps you can take:

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1. If someone claiming to be a Mission Lane agent has contacted you on social media asking for your personal information, please report and block their profile right away.
2. If you receive a suspicious call or message from someone claiming to be a Mission Lane agent, and their questions are raising red flags, then hang up and contact us to verify if this call is legitimate. You can reach us by sending us a secure message anytime, or calling us at 1-855-790-8860 Monday through Friday from 9am to 8pm ET.
3. Read our Don't Be Fooled article, written by a Mission Lane fraud specialist, to arm yourself with more information about: The Phishing Scam (texts or emails designed to steal your private data), The Imposter Scam (con artists who trick you into thinking they’re someone else), and The Romance Scam (where crooks earn your trust to steal from you)
4. Explore the FTC’s tips on how to avoid a scam.

If You See Something, Say Something

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To help us shut down scammers, feel free to send us a secure message with any information and screenshots about suspected scams, or other suspicious activity.